Trainer, Thanks for contacting us regarding your sign in issue with Pokémon GO. If you’ve signed into Pokémon GO and it appears that gameplay progress has been reset, be assured that your gameplay progress has NOT been lost. It remains safe and intact. You may have inadvertently created a new Pokémon GO account by unintentionally signing in with a different email address or login method. If you haven’t already, please try the following:
* iOS users: Please review the login tips outlined in the Pokémon GO Help Center (https://support.pokemongo.nianticlabs.com/hc/en-us/articles/224047008).
* Google Account users: If you’ve signed into Pokémon GO using your Google Account and it appears that you’re level 1, you may not be signing into Pokémon GO using the correct Google Account. Please try signing into any alternate accounts you may have used to create your Pokémon GO account.
* All Trainers: Keep in mind, there are two login methods for Pokémon GO. Trainers can use their Google Account or their Pokémon Trainer Club account to create a Pokémon GO account. If you create an account with one login method and later attempt to use the other login method, a second account is created. To resolve this issue, log out of your account then log back in using your original login method. Please note: for security reasons, we’re unable to provide you with the email address you use to sign into your account. -NianticOps
培訓師, 感謝您與我們聯絡你的問題與神奇寶貝GO跡象。如果你已經簽署了神奇寶貝GO,看來,遊戲的進步已經復位,放心,你的遊戲進度並未丟失。它仍然是安全和完整。您可以通過使用不同的電子郵件地址或登錄方法無意中登錄無意中創造了一個新的神奇寶貝GO帳戶。 如果你還沒有,請嘗試以下方法:
* iOS用戶:請檢查神奇寶貝GO幫助中心(列出的登錄提示HTTPS://support.pokemongo nianticlabs.com/hc/en-us/ 文章/ 224047008)。
*谷歌帳戶的用戶:如果你已經簽署了神奇寶貝GO使用您的谷歌帳戶,看來,你是1級,你可以不登錄到神奇寶貝使用正確的谷歌帳戶GO。請嘗試登錄到你可能已經用於創建神奇寶貝GO帳戶的任何備用帳戶。
*所有培訓師:請記住,也有神奇寶貝GO兩種登錄方式。培訓師可以用自己的谷歌賬戶或他們的神奇寶貝訓練師俱樂部帳戶創建一個神奇寶貝GO帳戶。如果您創建一個賬戶一個登錄方法,以後再嘗試使用其它登錄方式,將創建第二個帳戶。要解決此問題,登錄自己的帳戶,然後重新登錄使用原始登錄方法。 請注意:出於安全原因,我們無法向您提供您用來登入帳戶的電子郵件地址。 -NianticOps
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